Colin ShawSMALL THINGS THAT HAVE A DRAMATIC IMPACT ON YOUR CUSTOMER’S EXPERIENCEby Colin ShawOct 26, 2020Oct 26, 2020
Colin ShawFOCALISM: THE REASON YOU SOMETIMES MAKE THE WRONG DECISIONby Colin ShawAug 28, 2020Aug 28, 2020
Colin ShawREVIEWS COMPLETED ON YOUR PHONE ARE MORE EMOTIONALHow we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and…Aug 21, 2020Aug 21, 2020
Colin ShawThe Big Mistake People Make With AIArtificial intelligence (AI) has been around for decades and mostly used in a science-fiction context. As a result, many people are either…Jul 24, 2020Jul 24, 2020
Colin ShawHow to Enhance Your Customer’s Memory of Their ExperienceI’m obsessed with memory. I love the subject and discussing the behavioral sciences that explain it. Today, we decided to address memory…Jul 17, 2020Jul 17, 2020
Colin ShawWhat a Face Mask Can Do For Customer SegmentationA genuine effort to understand your customers’ emotions is essential to your Customer Experience design. Also, when you can segment based…Jul 10, 2020Jul 10, 2020
